Refund policy
30-day returns
You have 30 days from the day EmberWrap One is delivered to return it — for any reason, or no reason at all. There's no restocking fee, and normal signs of use are completely fine. It's meant to be used.
Return shipping is at your cost. Once your return reaches us, we refund the full price you paid to your original payment method. Not store credit — a refund.
How to start a return
- Email hello@emberwrap.com with your order number within 30 days of delivery. You don't have to give a reason (if you do, it helps us make the product better).
- We reply within one business day with the return address and instructions.
- Send it back with tracking. We recommend it — tracking is your proof the return is on its way.
- Your refund is issued within 3–5 business days of the return arriving. Depending on your bank, it lands on your statement a few days after that.
Sometimes a return costs more in postage than it's worth to either of us. If we can settle it faster by refunding you without asking for the item back, we'll offer that — email us and ask.
What to include
Send back everything that came in the box: the belt, the corded controller, the wall adapter, and the quick-start guide. The original box works; any sturdy box is fine.
When we pay
If your order arrives damaged, arrives faulty, isn't what you ordered, or never turns up at all, that one is on us — not you. Email hello@emberwrap.com with your order number and a photo where it helps. We replace it or refund you in full, and you don't pay return shipping. Let us know within 30 days of delivery.
The fine print, in full
There isn't much. No restocking fees. No "unopened items only." No refund minus original shipping — your shipping was free anyway. We can't take returns more than 30 days after delivery, and we can't cover damage from misuse, like machine washing the belt or running it through a dryer; the quick-start guide covers care in one page. If anything about a return feels stuck, email us and a person will sort it out.